terms of use
Last updated: 8/8/2026
Welcome to YellowSim .
Please read these terms and conditions carefully as by simply using the website or mobile applications or purchasing any YellowSim products or services , you acknowledge that you have read, understood and agree to be bound by these terms and conditions.
1- Definition of the brand and the owning company
YellowSim is a brand and service owned and operated by:
New Smart Technology Solutions LLC
It is a company registered in the state of Wyoming, USA .
The company's registered address:
30 N Gould St. STE R
Sheridan, Wyoming 82801
United States
New Smart Technology Solutions LLC offers eSIM services and internet connectivity solutions for travelers worldwide through its website:
The company also owns and operates the official YellowSim app, available via:
● Apple App Store
● Google Play Store
These terms and conditions apply to the YellowSim website , the official apps, and all products and services offered by New Smart Technology Solutions LLC under the YellowSim brand .
2-Acceptance of the terms
YellowSim website or YellowSim mobile applications , or by purchasing or using any eSIM or any YellowSim service, you agree to these terms and conditions.
If you do not agree with any part of these terms, please do not use the website or applications or purchase YellowSim services .
YellowSim reserves the right to update these terms from time to time any update will become effective upon posting the new version on the website, even without notifying users. Therefore, you should regularly review the terms and conditions to stay informed of any updates.
3- YellowSim Packages:
YellowSim offers eSIM packages and data bundles for internet access while traveling.
The services available vary depending on the country or region and the packages chosen.
Yellowsim offers several packages, including :
● 5G mobile internet data .
● Local coverage in a specific country.
● Regional coverage for several countries.
● International or global coverage.
● Specific data packages.
● Unlimited data packages (open packages) according to the terms and conditions of each package.
● The possibility of recharging or extending some packages.
Details of each package, including the country or countries covered, data quantity, validity period, price, and terms of use, are displayed on the product page before the purchase is completed.
The eSIM validity period varies depending on the package purchased by the customer. After the validity period expires, the service may stop even if unused data remains, according to the package terms. The package validity is not automatically extended unless this feature is explicitly stated in the product.
4-Nature of eSIM service
eSIM is an electronic SIM card that is downloaded and installed on a compatible device and does not require a physical SIM card.
YellowSim does not guarantee that all devices support eSIM technology .
It is the customer's responsibility to ensure that their device:
1. It supports eSIM .
2. Unlocked on a network that prevents the use of an eSIM from another provider.
3. Compatible with the network or service of the package that was purchased.
We advise the customer to check the compatibility of their device before completing the purchase process.
We recommend you read the following article to find out if your device is compatible:
https://yellowesim.com/ar/blog/25/hl-ydm-htfk-shryh-at-esim-ktshf-dhlk-fy-thwnin
5-Information we require to purchase an eSIM
When purchasing an eSIM from YellowSim , the customer must provide correct and accurate information upon request.
The information may include the following:
● full name
● e-mail.
● phone number
The customer is responsible for maintaining the integrity of their eSIM data and activation instructions and not sharing them with other people.
6-Activate eSIM
The eSIM must be installed and activated according to the instructions provided by YellowSim according to your device type, and you need an internet connection to activate the package. You can easily use the airport internet.
You can learn how to activate eSIM on Android devices by watching the following video:
https://www.youtube.com/shorts/Tl5s2dplWQg
You can learn how to activate eSIM on iOS devices by watching the following video:
https://www.youtube.com/shorts/TBrqgMu81vU
YellowSim is not responsible for problems caused by:
● Incompatible device.
● A device locked to another network.
● Entering incorrect information.
● Using a QR code on an unintended device.
● Violation of installation instructions.
● No internet connection available when activating the package
7-Network coverage and service quality
YellowSim services operate through telecommunications networks and network partners in the countries and regions covered by the packages.
Connection speed and quality may vary depending on:
● Geographical location.
● The local network is available.
● Signal strength.
● Network congestion.
● Type of device.
● Device compatibility.
● Local telecommunications network infrastructure.
● Technical limitations or conditions at the network operators.
Therefore, YellowSim does not guarantee the availability of a specific speed or signal level in all places and at all times.
8-Unlimited Packages
When a package is described as Unlimited , it means data usage is subject to the terms of the package and the network in question.
Some unlimited plans may be subject to fair usage policies, network management, or speed reduction after a certain amount of data is used, if this is stated in the plan details.
The customer should review the package details and terms of use before purchasing.
9-Using the internet service
YellowSim services should only be used for legal and legitimate purposes.
The use of the internet service provided by Yellowsim is prohibited in :
● Any illegal activity.
● Fraud or deception.
● Attempting unauthorized access to systems or networks.
● Sending malicious messages or data.
● Any activity that leads to the misuse of networks.
● Any use that violates applicable laws and regulations.
YellowSim reserves the right to suspend or terminate the service in the event of illegal use or clear misuse of the service.
10-Service and technical support problems
If a problem arises with the service, the customer should contact YellowSim support and provide the necessary information to help resolve the issue.
If you have any problems or need assistance, please contact us via WhatsApp using the following link:
We may ask the customer to provide information such as:
● order number.
● The email address used for the purchase.
● The country where the service is used.
● Type of device.
● Operating system version.
● Technical information related to eSIM .
At YellowSim, we strive to provide technical support and resolve issues as quickly as possible, operating on a first-come, first-served basis.
11-Intellectual Property
All content on the YellowSim website and YellowSim mobile applications , including but not limited to:
● Name :YellowSim .
● The logo.
● Brands.
● Texts.
● the pictures.
● Designs.
● User interface.
● Marketing content.
● Programs.
● The codes.
● Visual materials.
It is owned by New Smart Technology Solutions LLC or used under appropriate rights or licenses.
None of these materials may be copied, reproduced, distributed, modified, or used without the prior written consent of the company, except as permitted by law.
12-Third-Party Links and Services
YellowSim’s website or app may contain links to or services provided by third parties, such as app stores, payment providers, or telecommunications providers.
YellowSim is not responsible for the content, services, or policies of third parties, and those services are subject to the terms and policies of their providers.
13-Availability of the website and mobile applications:
We strive to keep the YellowSim website and app available and functioning, but temporary outages may occur due to:
● Maintenance.
● Updates.
● Technical malfunctions.
● Network problems.
● External service providers.
● Circumstances beyond our control.
14- Determining responsibility
To the extent permitted by applicable law, these terms and conditions are governed by the laws of the State of Wyoming and the United States of America, without prejudice to any mandatory statutory rights or protections that may be afforded to the consumer under the applicable laws of their place of residence. YellowSim and New Smart Technology Solutions LLC are not liable for losses or damages arising from circumstances beyond our reasonable control, including local network outages, hardware problems, telecommunications provider issues, or device incompatibility. This clause does not affect any rights or warranties that may not be excluded or limited under applicable law.
15-Force Majeure
The company is not responsible for the inability to provide or delays in service due to events beyond its reasonable control, including natural disasters, wars, civil unrest, communication network outages, service provider failures, or governmental or regulatory actions.
16-Refund Policy
Yellowsim adheres to a fair refund policy and guarantees a refund to the customer according to certain terms and procedures. Please see Yellowsim 's refund policy via the following link:
https://www.yellowesim.com/ar/refundPolicy
17-Privacy
YellowSim handles personal information in accordance with its privacy policy.
Please see Yellowsim 's privacy policy via the following link:
https://www.yellowesim.com/ar/privacyPolicy
18-Service Modifications
Yellowsim reserves the right to modify, update, or discontinue certain services or packages, subject to the rights of customers regarding orders already purchased and applicable laws.
19-Account suspension or termination
YellowSim may suspend or terminate a user's account or access to services if it is proven or reasonably suspected that:
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